At Innsecrets, we strive to provide you with a satisfying shopping experience. If for any reason you are not entirely happy with your purchase, we offer a straightforward return policy outlined below
1.1. Timeframe: You may initiate a return within 07 days from the date of purchase. After this period, we are unable to accept returns.
1.2. Condition: To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and labels attached. It should be in the same condition as when you received it.
1.3. Exclusions: For hygiene and safety reasons, we are unable to accept returns on certain items, including but not limited to underwear, intimate apparel, swimwear, and items marked as “Final Sale” or “Non-Returnable.”
2.1. Initiation: To initiate a return, please contact our customer service team or visit our Returns Center on our website. Provide your order details and the reason for the return.
2.2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to proceed with the return.
2.3. Packaging: Please ensure that the item is securely packaged to prevent damage during transit. Include the original packing slip or a note with your RA number and order details.
2.4. Return Shipping: You are responsible for the shipping costs associated with the return unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method and obtaining a proof of postage.
3.1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
3.2. Refund Processing: If the returned item is approved, we will process the refund to your original payment method within a reasonable timeframe. Please note that the refund amount will exclude any shipping charges unless the return is due to our error.
3.3. Refund Timing: The timing of the refund may vary depending on your payment provider and may take several business days to reflect in your account.
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.
Damaged, Defective, or Incorrect Items
5.1. Reporting: If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of receiving the product. Provide detailed information and, if possible, attach relevant photographs.
5.2. Resolution: We will assess the situation and provide instructions on returning the item, arranging a replacement, or issuing a refund, depending on the specific circumstances.
If you have any questions or need further assistance regarding our return policy, please contact our customer service team through the provided contact information on our website.
Please note that this return policy applies to purchases made directly from Innsecrets. If you purchased our products through a third-party retailer, please refer to their return policy for applicable terms and procedures.
We reserve the right to update or modify our return policy at any time. Any changes will be effective immediately upon posting on our website.
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